Return & Refund Policy | Shop Vapes Online

At Shop Vapes Online, your satisfaction matters to us. However, due to the nature of our products and regulatory restrictions, we have a strict return and refund policy outlined below.

1. All Sales Are Final

All sales made on Shop Vapes Online are considered final. We do not accept returns or exchanges for any reason other than a product being defective or damaged upon delivery.

2. Eligibility for Refund

To be eligible for a refund:

• The item must be defective or damaged upon arrival.

• You must notify us within 7 days of receiving your order.

• Items must be unused, in original packaging, and include proof of purchase.

3. Requesting a Refund

If you believe you received a defective item, please email us at info@vastrootenterprise.com within 7 days of delivery with the following:

• Your order number

• A detailed description of the issue

• Clear photos or videos showing the defect

Our support team will review your claim and determine eligibility.

4. Refund Process

If your claim is approved:

• A full refund will be issued to your original payment method.

• Refunds typically take 5–10 business days to process after approval.

 

We do not offer store credit or exchanges.

5. Shipping Costs

Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item sent).

6. Non-Returnable Items

We cannot accept returns or issue refunds for:

• Products reported after the 7-day window

• Used or tampered items

• Issues related to personal preference or flavor selection

7. Contact Us

For any return-related questions, please contact:

Vast Root Enterprise

📧 info@vastrootenterprise.com

📞 +1 (307) 438-9031