Frequently Asked Questions (FAQ)
Your guide to ordering, shipping, returns, and product details on ShopVapesOnline.com
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does it take to receive my order after I buy vapes online?
We process orders within 1 business day. Delivery usually takes 3–5 business days depending on your location. Tracking is included with every order.
Do you offer expedited shipping?
Yes. We offer priority shipping options at checkout, subject to availability in your area.
What’s your return policy for disposable vapes?
We offer returns for defective products only, reported within 7 days of delivery. No returns for used or opened items unless defective.
What happens if my vape arrives damaged or doesn’t work?
Contact us within 7 days of delivery with photos or video of the issue, and we’ll process a replacement or refund if eligible.
Orders
Below are some of are common questions about orders
Can I change or cancel my order after placing it?
If your order hasn’t shipped, contact us immediately. We’ll do our best to update or cancel it before fulfillment.
Where can I track my order?
Once shipped, you’ll receive a tracking link via email. You can also log into your account to check order status.
Why was my order canceled automatically?
This can happen if age verification fails or payment issues occur. Please verify your details and try again.
What payment methods do you accept for online vape orders?
We accept all major credit and debit cards through secure checkout. We do not accept crypto or cash on delivery at this time.
Products
Below are some common questions about our products
Are your Geek Bar and Raz vapes authentic?
Yes. We source directly from verified distributors to ensure 100% authenticity of brands like Geek Bar, Raz, and others.
Which disposable vape flavor is most popular?
Our best sellers include Blue Razz Ice, Strawberry Banana Vape, and Miami Mint. Shop the full collection for over 20 unique flavors.
How many puffs can I expect from each device?
It depends on the model. Geek Bar Pulse X delivers up to 25,000 puffs, while smaller devices offer 1,200–5,000 puffs.
Do you sell nicotine-free vapes?
Yes, we do offer 0% nicotine disposable vape devices. Look for “nicotine-free” or “0%” in the product title or filter by strength on our collection pages.